Payment FAQs

Distribution of payments to timely, valid claims began on June 7, 2024.

You may request a check up to two weeks prior to the disbursement date. If you would like to request a paper check, please email the Administrator.

You may request to update your Digital Payment method up to two weeks prior to the disbursement date. If you would like to request a Digital Payment method update, please email the Administrator.

Payments are sent directly to the bank account provided when a payment method was selected during the claim submission process. It can take up to five business days for payments to appear in your bank account.

If your ACH payment fails or is returned for any reason, your payment will automatically be reissued as a paper check to the address provided with the claim submission.

If your claim is approved for payment and you elected to receive an ACH payment, you should contact your own bank support line for questions regarding your payment. It can take up to five business days for payments to appear in your bank account.

Please provide the name of the bank that you used for this payment and the last four digits of the bank account number to the case email address. Please do not provide your full account number. We will check our records to see if this matches your payment. If the bank name and last four digits match, we will escalate to our banking partner who will conduct an ACH trace on the payment. This trace typically takes 5-10 business days. While we conduct our research, please confirm that the money was not deposited into any other bank account(s) you may have.

Payments are sent directly to the bank account that is linked to the Zelle account associated with the email or phone number provided when a payment method was selected during the claim submission process.

If you are not already enrolled in Zelle, you should receive a payment notification email or text directly from Zelle that includes a link to enroll. You have 14 days from the payment notification email or text to enroll with Zelle.

• If you do not enroll with Zelle within 14 days, your Zelle payment will expire and be automatically reissued as a paper check to the address provided with you claim submission.

If your Zelle payment fails for any reason or your account is now closed, your payment will automatically be reissued as a paper check to the address provided with the claim submission.

If your claim is approved for payment and you elected to receive a Zelle payment, you should contact your own bank support line for questions regarding your payment.

Payments are sent directly to the Venmo account that is associated with the email or phone number provided when a payment method was selected during the claim submission process.

If you do not have a Venmo account, you should have received a payment notification email or text directly from Venmo that includes a link to create a Venmo Account and accept your payment. You have 30 days from the payment notification email or text to create a Venmo account and accept your Venmo payment.

• If you do not create a Venmo account within 30 days, your Venmo payment will expire and be automatically reissued as a paper check to the address provided with the claim submission.

Once the funds are deposited into your Venmo account, you can move the money to your bank account using the normal Venmo transfer process. If you need help transferring money from your Venmo account to your bank account, please contact Venmo directly. 

• Help Center: https://help.venmo.com/hc/en-us
•  Phone: 1-855-812-4430

Virtual Prepaid Mastercard’s are sent from hawkmarketplace.com.

Virtual Prepaid Mastercard’s are sent directly to the email address provided on your claim form from hawkmarketplace.com.  If you do not see your email notification, please check your spam, junk, and/or trash folders for an email from hawkmarketplace.com.  You must click on the link in your email notification to activate your card.

To make purchases with your Virtual Prepaid Mastercard, please do one of the following:

• Use the 16-digit card number and make an online purchase (from any online merchant that accepts Mastercard).
• Add the virtual Mastercard to a mobile wallet (ApplePay, Google Pay, Samsung Pay) and spend the card in-store at any merchant that accepts mobile wallet transactions (and accepts Mastercard).
• Some in-store merchants may allow you to present an image of the virtual Mastercard and take note of your 16-digit card number, expiration date, and the 3-4 digit CVV code, but we cannot make any guarantees. Please reach out to the merchant to inquire before you attempt to use your virtual Mastercard in this way.

If you would like to cancel your card and transfer the balance to another payment method, visit https://choice.digitaldisbursements.com/. You will be asked to provide the proxy number or activation code for your card. Alternatively, you can transfer your remaining card balance to your bank account at any time. If you have any questions about your transfer, please email your transfer questions to choice@digitaldisbursements.com.

Yes, please email the case email address and request that your Virtual Prepaid Mastercard be resent. The payment vendor will resend your Virtual Prepaid Mastercard.

Yes, please reach out to cardholder support at 1-844-340-1929 to request a physical card. 

For issues with or questions about your card, please reach out to cardholder support.

Cardholder support for balance inquiries, purchase history, etc.:

• www.myprepaidcenter.com  
•  Phone: 1-844-340-1929